We make full use of China's developed manufacturing industry, combined with the accumulated technology and experience accumulated in the field of electronic products, can produce high-quality products at preferential prices. We directly sell products to customers on the shopping platform, removing all middlemen, so the price is cheap and fine.

The package comes from China and usually takes 7-15 days to arrive.

If you are in the United States, the European Union (excluding the United Kingdom), Singapore, Australia, Malaysia, Hong Kong, Taiwan, Vietnam, Thailand, the Philippines, the United Arab Emirates and Russia. fortunately, you do not need to pay taxes, because we have already paid the taxes to the customs during the shipping.

If you are in other areas, you may need to pay a certain amount of extra tax, the amount is generally not very high, it depends on your local customs charges.

Please fill in the exact shipping address when placing the order. If you couldn’t confirm your shipping address temporarily, please do not place the order. After you confirm the shipping address you can place the order.

If you find your shipping address is wrong, please contact us in time and we will correct it for you as soon as possible.

If the package is lost or received by others due to incorrect address provided by you. We will not bear the loss. If the address is changed successfully, the shipping company will charge an additional fee which will be paid by you. So please be sure to provide the correct address.

We will check your tracking information.

If the tracking information shows your package has been lost. We will send you a new package for free.

If the tracking information shows your package has been delivered. Then we will think your package has been delivered successfully. And we won't provide a new free package or refund for you.

Please ensure that the address you provided is correct. If your address is incorrect, your package may be lost.

The product warranty period is one year. The warranty period for the accessories is three months.

You can call us or email us by “contact us” at the bottom of our website. Usually, please contact us by email first. If you could send some pictures or videos to show the problem in the email, that will be perfect.

Our customer service will first communicate with you to diagnose where is the problem.

If it is a firmware upgrade problem, we will send the firmware upgrade package to you.

If diagnosed as a firmware problem (which is very rare), we will provide the nearest after-sales service station, for you to replace a new host for free.(We are very confident in the quality of our products, and we believe that there are very few failures).

Yes, you can do. You are welcome to contact us anytime and we will provide you with long-term free technical support.

Order Age: Returns or exchanges are not accepted for orders older than 1 month.

Return Period: We accept returns or exchanges within 30 days of receiving your merchandise.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required.

Please see [Return and Refund Policy].

Thank you for your understanding and support!